FAQ's
By using and purchasing from
our site, you automatically agree and acknowledge to our terms of service. I reserve the right to change
these terms at any time.
Q: How do all products come and what are they made of?
A: All products come with a detailed ingredients list and, where
applicable, properly labeled jars and containers. The majority of our soaps are
vegan, however our other products are "vegetarian" in nature.
Our
small-batch soaps are handcrafted and hand cut. Weights will vary from bar to
bar and batch to batch, which is the nature of a handmade product. Most of our
soaps will range from 4.5 ounces to 5+ ounces. Any soap weighing more is merely a bonus for
the price paid. Bars weighing less than 4.5 ounces will still be offered at a discounted
price. We use high quality oils in our
soap and body product recipes. All soaps contain sodium hydroxide, however, the
sodium hydroxide is neutralized in the saponification process. Soap cannot be made
without sodium hydroxide. I scent my soaps with fragrance oils, essential oils, or a blend of the two.
Strength of scent after cure will vary so some soaps will have a lighter or
stronger scent than others. I color my soaps using micas and their respective
constituents, oxides, pigments, natural herbal colorants, and titanium dioxide.
Some colorants will ‘bleed’ some of their color and this is normal. I only use
biodegradable plastic-free glitter for my wares. I also top my soap with natural ingredients
including botanicals I have grown, harvested, and dried on occasion. All
toppings typically wash off with the first use. I use various liquids in my
soaps also on occasion. Most often these
ingredients are vegan in nature, but I occasionally use goat's milk, tallow,
etc.. I occasionally use coffee, teas, herbs, spices, pumpkin, and more to make
specialty soaps. Please be aware of any allergies you or your gift recipient may
have before placing an order; even if
one product does not contain allergy-inducing ingredients, they may come into
contact with one that is. None of my
products are edible! Discontinue use if irritation occurs and consult your
physician. If you have any questions about the ingredients of anything
available, please do not hesitate to contact us before you place an order.
Q: How does shipping work?
All orders are shipped USPS
flat rate or first class where applicable. Local orders (under 10 miles)
can contact me for local pick-up at my discretion. At this time, all order are for US customers
only; I will look into international shipping in the future. Orders cannot be cancelled once
they are shipped and out of my hands. I
reserve the right to cancel any unshipped orders.
Q: Returns and other Issues?
A: I want everyone to enjoy
their purchased products, and since you cannot sniff them through the screen, I
try my hardest to give an accurate description of the item's scent. Products are scented with
essential oils and phthalate-free
and paraben-free fragrance oils as per their IFRA safe usage rates. Please be aware of the role
essential oils can play in conjunction with your body and any health issues you
may be facing. Unscented items are also
available, but may have a slight scent due to being in proximity to scented
wares.
Refunds will not be granted
based on scent. Refunds on other issues (melting/spilling during transit, etc.) are granted on a case-by-case basis and
can be discussed privately. I do not accept returned soap
and cosmetics that I offer as it is a personal care item and has been out of my
hands and cannot account for its present quality.
Q: How long will my order take to get to me?
A: All orders placed typically
ship within 3 business days of receipt. Some
products are ready to ship while others are made to order; understand that 1-2
days may be added to latter products.
Wholesale orders are given a targeted TAT. Pre-order products are shipped within 1 week
of availability. I try to ship items out
as soon as possible, but as a one-women business owner, I appreciate the
forgiveness in shipping times!
Q: How do I take care of my soap bars?
A: Store your soaps in
a cool, dry place out of sunlight. When using your soap, be sure to allow it to
dry between uses. Do not allow soap to sit in water! Handcrafted soap will
continue to weigh less over time because the water remaining in the soap will
continue to evaporate. This leaves you with a finer, longer lasting soap bar.
Handcrafted soap will get better with age, however the scent and colors may fade over time. It's best to use
your soap one year from purchase.
Please, if you have any questions at all on anything available, no
question will be turned away!